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Returns & Refunds

Returns

Arrived Damaged or Faulty - If your goods arrived damaged or are faulty your first action is to inform us by email to info@stonebridgeforge.com within 5 working days or 14 working days (Export). If items are received damaged or faulty and reported, the goods will be uplifted by arrangement with Stonebridge and inspected upon receipt. A credit or free of charge replacement will be issued if a manufacturing defect is found.  

Faulty Goods - If your purchase was originally fine but has become faulty quite soon afterwards, please email us in the first instance to info@stonebridgeforge.com with a short description along with images of the problems and we will email you back.

  • The seller shall not be liable in the following events: -
    • Written or oral instructions on storage, installation, use and maintenance from the seller are not followed.
    • The goods are altered or repaired without written consent from the seller.
    • The defect arises as a result of fair wear and tear, wilful damage, negligence or abnormal storage/working conditions.
    • Where the sellers provided fixings have not been used during installation.

Non-Faulty Goods - Non-faulty goods must be returned within 7 days after receiving the product. Provided the goods are received in brand new condition and with the same packaging that they left our warehouse in, we will fully refund the price of the goods, which you will receive within 30 days. The return postage will not be refunded unless the reason for return is due to a mistake by ourselves. A restocking charge of 25% will be applied unless waived by the seller with a minimum £10 charge applicable.

 

Refunds

Faulty Goods - All verified faulty goods will be fully refunded and we will pay the return postage. You will receive your refund within 30 days.

Non-Faulty Goods - Goods will not be accepted for return without prior written agreement with the seller and the value of any subsequent return even after agreement in writing is subject to condition upon receipt. If the product is not returned in a fully resaleable condition, or is damaged we reserve the right to refuse any pre-agreed credit or to deduct an amount from the original selling price which we believe amounts to the level of damage. A restocking charge of 25% will be applied unless waived by the seller with a minimum £10 charge applicable. The return postage will not be refunded unless the reason for return is due to a mistake by ourselves.

Cancellations - You are able to cancel your order within 7 working days. The 7 days will start the day after you receive the goods. The return postage will not be refunded unless the reason for the return is due to a mistake by ourselves.

Provided the goods are received in brand new condition and with the same packaging that they left our warehouse in, we will fully refund the price of the goods, which you will receive within 30 days of cancellation.

If you would like more information regarding returns, refunds and cancellations, please don't hesitate to contact us.

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