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Terms & Conditions

The following are terms and conditions for the sale of goods that will govern any contract for sale that we enter into without exception. Please read these terms and conditions carefully:

  1. These terms and conditions do not affect your statutory rights.
  2. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
  3. To order goods through this website you must be at least 18 years of age.
  4. Whilst we endeavour to only show items on the website that are in stock, goods are subject to availability. If we do not supply the goods for any reason we will not charge you for these goods and we will refund any money already paid for the goods. However, we will not be responsible for compensating you for any other losses which you may incur if we do not supply goods.
  5. All images, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. Whilst we endeavour to show an accurate colour image, you are advised that there may be variations in colour between the actual goods you receive and the image that you see on your monitor or TV screen. This could be caused by the settings of your system or an adjustment made during or after photographic or other electronic processes. However, if you purchase any goods that you are not happy with, you have the right to return them for a full refund within 30 days. (excluding the cost of delivery to or from our premises)
  6. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions.
  7. The Contract between us shall be governed by the laws of England and Wales and any dispute will be resolved exclusively in the courts of England, Scotland and Wales. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. If you have a complaint contact us.
  8. These terms and conditions are subject to change at any time without prior notice to you.

 

Conditions of Sale

Prices

  • Your trade discounts will be confirmed to you in writing when your account is opened.
  • Prices are subject to change without notice.
  • All orders are confirmed prior to despatch via email with the agreed price and delivery promise.
  • The price for the goods will be as stipulated at the time when you placed your order. We reserve the right to make adjustments to the price to take account of any increase in, or the imposition of, any taxes or duties, or if due to an error or omission the price published for the goods on our website is wrong. We will inform you of the correct price and give you an opportunity to cancel the order. If the goods have already been delivered, we will give you an opportunity to return the goods and receive a full refund of the price and any delivery charges you have paid for the goods.
    • Orders delivered to countries outside of the EU will be charged exclusive of VAT.

 

Delivery

  • Dates quoted for delivery are approximate only and are provided in good faith at the time of enquiry. Stock is not reserved until such time as a formal order is placed and an acknowledgement of order is issued.
  • When providing a verbal delivery estimate, every effort is made to achieve the promised date but no responsibility is accepted for any unforeseen delay or variance from the estimate and any consequential loss resulting from any delay.
  • Delivery to a third party (Drop Shipping) is only available by agreement. If third party delivery is agreed the seller accepts that if the purchaser obtains a proof of delivery from the carrier for the address provided by the purchaser then the seller is not liable for any subsequent claim for non-delivery.
  • Should delivery be delayed for more than 21 days you have the right to contact us and cancel your order. In this case we will refund any money paid by you for the goods.
    • As soon as we have delivered the goods you will be responsible for them. If you delay accepting a delivery, our responsibility for everything other than damage due to our negligence will end on the date the carrier tried to deliver the goods to you.

Damages, Faults or Shortages

  • Must be reported in writing to the company within 5 working days of receipt of goods (UK) or 14 working days (Export). This can be by post or by email to info@stonebridgeforge.com.
  • If items are received damaged or faulty and reported the goods will be uplifted by arrangement with Stonebridge and inspected upon receipt. A credit or free of charge replacement will be issued if a manufacturing defect is found.
  • The seller shall not be liable in the following events: -
    • Written or oral instructions on storage, installation, use and maintenance from the seller are not followed.
    • The goods are altered or repaired without written consent from the seller.
    • The defect arises as a result of fair wear and tear, wilful damage, negligence or abnormal storage/working conditions.
    • Where the sellers provided fixings have not been used during installation.
    • The seller shall have no liability to the buyer in excess of the price of the goods and consequential costs or fitting charges will not be considered.

Payment

  • Until a credit account is established, payment is required in advance against a pro-forma invoice using credit/debit card, bank transfer or cheque (In the case of the latter, clearance time will be allowed prior to despatch). Credit account terms are strictly 30 days from date of invoice unless modified and agreed by both parties in writing beforehand.
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  • You will only own the goods once we have received payment in full.
  • We reserve the right to terminate any contract between us without penalty. In the event of termination we shall refund to you all sums paid by you to us.

Title of Goods

  • The goods shall remain the legal property of the seller until full payment has been received.

Returns

  • Goods will not be accepted for return without prior written agreement with the seller and the value of any subsequent return even after agreement in writing is subject to condition upon receipt.
  • If the product is not returned in a fully resaleable condition, or is damaged we reserve the right to refuse any pre-agreed credit or to deduct an amount from the original selling price which we believe amounts to the level of damage.
  • A restocking charge of 25% will be applied unless waived by the seller with a minimum £10 charge applicable.
  • Goods that have been held for 6 months or more from the date of invoice cannot be considered for return regardless of reason.
  • Carriage costs are the responsibility of the purchaser unless the seller accepts responsibility for the carriage. Goods must be returned in sufficient packaging to prevent unnecessary transit damage.

 

Samples

  • A charge will be made for supply of samples unless waived and all samples are non-returnable unless agreed beforehand with the seller.

Cancellation

  • Cancellation of an order must always be in writing and any expenses incurred by the seller as a direct result of the cancellation will be subject to invoice and reimbursement by the purchaser.

Guarantee

  • The seller will replace free of charge and without question any product that proves to be defective due to mechanical issues within 5 years of delivery. Claims must be in writing with an image/video showing the defect in advance and if instructed the goods must be returned to the company for inspection.
  •    This guarantee is voided in the following events:-
    • Written or oral instructions on storage, installation, use and maintenance from the seller are not followed.
    • The goods are altered or repaired without written consent from the seller.
    • The defect arises as a result of fair wear and tear, wilful damage, negligence or abnormal storage/working conditions.
    • Where the sellers provided fixings have not been used during installation.
    • Normal wear to the exterior finish is excluded from this guarantee.
    • The guarantee does not extend to any damage reported at the fixing holes which could be caused by fitting.
    • Each case will be assessed by the seller and replacement agreed at their discretion.

Privacy

  • Any personal information given by the customer to the seller will only be used between the two parties and no details will be passed to any third party. Any information provided by the seller to the customer and vice versa in the form of design or personal content will/must remain confidential between the two parties.

Copyright

  • All designs are protected by copyright and the purchaser agrees not to undertake any infringement.

 

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